Shipping Policy

Last Updated: March 21, 2026

Thank you for shopping with OLERAE. We aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing Time

All orders are processed after payment confirmation.

• Orders are typically processed within 1–2 business days

• You will receive an order confirmation once your order is placed

Orders using Direct Bank Transfer will be processed only after payment confirmation is received.

2. Delivery Time

Estimated delivery times:
Delivery usually takes 3–5 business days.

Please note:

Delivery times may vary due to:

• Weather conditions

• Public holidays

• Remote area delivery limitations

3. Shipping Charges

Shipping charges are calculated based on delivery location.

Typical shipping fees:

• Colombo Area: LKR 400

• Outside Colombo: LKR 400

Shipping fees will be shown at checkout before payment confirmation.

Shipping charges are non-refundable, except in cases where the error is caused by OLERAE.

4. Delivery Coverage

We currently deliver within Sri Lanka only.

We do not offer international shipping at this time.

If delivery is not available to your location, our team will contact you after order placement.

6. Incorrect Address Information

Customers are responsible for providing accurate delivery details.

If incorrect address details are provided:

• Delivery delays may occur

10. Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

• Natural Disasters

• Public holidays

We appreciate your patience in such situations.

11. Contact Information

For shipping-related inquiries, please contact:

Business Name: OLERAE
Email: [email protected]
WhatsApp: 070 634 516 6